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Splash Wines

What is a Splash Wino?

Why does Splash Wines ship in 15 and 18 bottle cases?

How do I use my Splash Cash?

Where do you get your wines from?

How does the Splash Wines satisfaction guarantee work?

Will Splash Wines ever charge my card without my authorization?

How do I contact Customer Service?

General

How do I redeem my Groupon or Living Social purchase?

I am a member with Splash, why don't I receive free shipping on my Groupon?

It looks like I am being charged more than I should be, why is that?

I am getting an error message when I try to apply my Voucher, what gives?

How long until I receive my wine after I redeem?

How do I apply my Voucher code while redeeming?

After I redeem, will Splash Wines ever charge my card without my authorization?

What link should I redeem my Groupon at?

Having trouble with a voucher?

How will I know when to expect my shipment to arrive?

What if I am not available to sign for my shipment?

How long will it take to get my wine and where do you ship it from?

Why is there an Adult Signature Fee (ASR)?

Shipping

What payment methods do you accept?

Is shipping at Splash free?

Why Does Splash Carry Some Wine in Plastic (PET) Bottles?

We take all major credit cards as well as secondary payment methods, including PayPal, Shop Pay Installments and Sezzle.

We take all major credit cards as well as secondary payment methods, including PayPal, Shop Pay Installments and Sezzle.

For the majority of our orders, shipping is included in the price of the item. The only exceptions are orders placed with a third-party, such as a Groupon voucher. Splash has always dedicated itself to offering the lowest prices possible to our custo

For the majority of our orders, shipping is included in the price of the item. The only exceptions are orders placed with a third-party, such as a Groupon voucher.&#xA0;Splash has always dedicated itself to offering the lowest prices possible to our customers. However, costs have gone up and we&apos;ve resisted raising prices as much as possible. Instead of raising prices across the board, we have instituted either a $3.99 or $4.99 adult signature fee (charged to us by FedEx &amp; UPS, respectively) only for home delivery orders. Orders placed for pickup will be exempt from this fee. UPS is more expensive for us to utilize and that&apos;s why there is a higher Adult Signature Fee.&#xA0;As a benefit of membership, Winos and Founders will have this fee waived on all orders. This policy allows us to continue to offer our customers the chance to get the absolute lowest possible price for their wines while allowing us to continue to operate and provide the delicious wines, affordable prices, and unbeatable customer service that have made Splash the most and best-reviewed wine company in the country.

Splash is proud to offer a select number of wines in recycled plastic (PET) bottles for a variety of reasons. 1. The plastic we use is recycled and is BPA-free so is absolutely safe for consumption. 2. As the plastic is recycled, it can actually be r

Splash is proud to offer a select number of wines in recycled plastic (PET) bottles for a variety of reasons.1. The plastic we use is recycled and is BPA-free so is absolutely safe for consumption.2. As the plastic is recycled, it can actually be recycled more easily and efficiently than glass bottles.3. Further, because PET bottles weigh a lot less, there is a lower carbon footprint during the import and delivery process, which makes these bottles eco-friendly.4. Lastly, PET bottles help use offer the best prices to our customers because of the reduced costs of importing and shipping directly to the customer.We are proud of all the wines we offer and the wines in PET bottles are covered, like all of ours, by our Gotta Love It Guarantee and if you don&apos;t like it, you won&apos;t pay for it.

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